Privacy Policy for Ag Fence Pro

Effective Date:  March, 28 2025

This Privacy Policy explains how Shenandoah Ag Tech, LLC ("we," "our," or "us") collects, uses, shares, and protects information when you use the Ag Fence Pro mobile and web application (the “App”). Ag Fence Pro is a business-to-business (B2B) platform built for agricultural fence construction companies to manage projects, customers, and field operations.

By using the App, you agree to the practices described in this policy.

1. Information We Collect

a. Company and Account Information

• Business name, contact person name, email address, and phone number
  
  
• User login credentials (email, password, and role permissions)
  
  

b. Location Data

• The App integrates with the Google Maps SDK to enable mapping, location lookup, and site planning tools.
  
  
• Location data may be collected to support geographic mapping features during active app use.
  
  

c. Usage Data

• Interactions with app features, timestamps, error logs, device details, and diagnostic info
  
  

d. Billing and Subscription Data

• Subscription level, billing contact, and payment history
  
  
• Payment processing is handled through a secure third-party service (e.g., Stripe); Ag Fence Pro does not store credit card data.
  
  

2. How We Use the Information

We use your data to:

• Deliver and improve app functionality
  
  
• Provide mapping, measurement, and planning tools
  
  
• Authenticate and manage user access
  
  
• Process payments and subscription changes
  
  
• Improve support and app performance
  
  
• Communicate account updates and product enhancements
  
  
• Ensure security and prevent unauthorized use
  
  

3. Sharing of Information

We do not sell or rent your data.

We may share information only as needed with:

• Google Maps SDK, used for mapping and location-based features. Your use is subject to the Google Maps Terms of Service and Privacy Policy.
  
  
• Stripe or another PCI-compliant payment processor for billing and subscriptions
  
  
• Internal or contracted service providers for customer support or analytics
  
  

4. Data Security

We implement industry-standard measures to secure your information, including encryption, access restrictions, and secure data handling practices. While we strive to protect your data, no method of transmission or storage is 100% secure.

5. Data Retention

We retain business and user data while your company maintains an active subscription. We may retain certain information beyond account closure for legal, financial, or operational reasons.

6. User Responsibilities

• Each team member must maintain the confidentiality of their login credentials.
  
  
• Sharing credentials among multiple users is strictly prohibited and may result in account suspension.
  
  
• You agree to report any unauthorized access or security concerns immediately.
  
  

7. Your Rights and Choices

As a company administrator or authorized user, you may:

• Access and update your profile and company settings via the web portal
  
  
• Add or remove users associated with your business account
  
  
• Cancel your subscription at any time (note: partial refunds are not issued)
  
  

To request account deletion or support, email support@shenandoahagtech.com.

8. Changes to This Policy

We may update this Privacy Policy at any time. When we do, we will notify users via the App or web portal. Continued use of the App after any update signifies your agreement to the new terms.

9. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Shenandoah Ag Tech, LLC
Email: support@shenandoahagtech.com

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